Refund, Cancellation & Subscription Policy

• New subscribers may be eligible for a free trial period as offered at signup. No payment is taken during the trial. A payment method may be authorised at signup so that billing can begin automatically when the trial ends.

• Paid plans are recurring monthly subscriptions billed in advance through Razorpay. Each month renews automatically until the Subscriber cancels.

• All plan prices are inclusive of GST at the applicable rate. The amount charged is the amount advertised; the tax invoice shows the taxable value and GST separately.

• Setting up AutoPay involves a small refundable verification charge levied by the payment gateway (approximately ₹5) to confirm the payment method. It is refunded automatically, typically within 5-7 working days, and is not a plan fee.

• Amounts already billed are non-refundable once the subscription period has been activated and access granted.

• If Hello Homeo is unable to provide platform access due to a platform-side failure for an extended period, a pro-rated refund or credit may be considered at our discretion.

• Subscriptions cancelled before the end of a billing period remain active until the period expires. No partial refunds are issued for early cancellation.

• Plan upgrades take effect immediately on the Subscriber's existing recurring payment method, and subsequent monthly charges are at the new plan rate.

• Amounts charged for an upgrade are non-refundable once the new plan has been activated.

• If an upgrade payment is processed but the plan fails to activate due to a platform error, a full refund will be issued within 7-10 business days.

• Subscribers may cancel at any time from Settings, Subscription in the admin dashboard. There is no notice period and no cancellation fee.

• Cancellation stops all future recurring charges immediately. Access continues until the end of the billing period already paid for, and no partial refund is issued for the remainder of that period.

• Cancelling during a free trial means no charge is ever taken.

• Downgrades are scheduled to take effect at the end of the current billing period. The higher-tier plan remains accessible until then.

• No refund is issued for the difference in plan price when downgrading.

• Data is retained for 30 days after termination to allow export.

• Bundle add-on packs (teleconsultation minutes, WhatsApp messages, AI H-Credits) are non-refundable once purchased.

• Partially consumed bundles are non-refundable.

• Unused credits from purchased bundles expire when the subscription is terminated and will not be refunded.

• If a bundle pack purchase fails to credit due to a platform error, the amount will be refunded in full within 7-10 business days.

Refund and cancellation policies for consultation fees, appointment deposits, and medicine charges are determined and enforced by each individual clinic using the Hello Homeo platform.

Hello Homeo is a technology provider and is not responsible for clinical service refunds. Patients seeking refunds for medical consultations, prescriptions, or pharmacy charges should contact the clinic directly.

General guidance clinics may follow:

• Consultation fees are typically non-refundable once a consultation is completed

• Appointment rescheduling is subject to the clinic's own availability

• Medicine charges are generally non-refundable once dispensed

Requests arising from exceptional circumstances (such as proven billing errors, duplicate payments, or extended platform unavailability) will be reviewed on a case-by-case basis by the Hello Homeo team.

To raise a refund dispute, contact us at contact@hellohomeo.in with your payment details and a brief description of the issue.