Plans and billing for your clinic

Your clinic runs on a plan. It decides which modules you can use and sets monthly limits - how many doctors and patients you can have, and how many teleconsultation minutes, WhatsApp messages and AI credits you get each month. You manage all of it from one screen.

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The free trial, and what happens on day 31

Every new clinic starts on a 30-day free trial with every module unlocked, no matter which plan you picked when you signed up. This is so you can try teleconsultation, the lab module, Vita AI and everything else before you decide.

Reading the Overview tab

The Overview tab is your dashboard for the month. Two cards tell you where you stand.

Monthly Usage

Three meters - Teleconsultation (Minutes), WhatsApp (Messages) and AI Summaries (H-Credits) - each showing “X / Y used”, any +N extra bundle credits, and how many remain. The plan quota resets on the 1st of each month; bundle credits never expire.

Clinic Resources

Doctors (active staff) and Patients (registered) measured against your plan's limits.

Upgrading

Plans are billed as a monthly subscription through Razorpay: you authorise a payment method once and each month is charged automatically until you cancel. Upgrades take effect immediately on that same payment method, so there is nothing extra to pay by hand.

1. 1

   Open the Plans & Upgrade tab.

2. 2

   Find the plan you want and click Upgrade - ₹X/month.

   Each card lists the full price, every limit and every feature ticked or crossed, so you can compare before you commit.

3. 3

   If you already have a payment method on file, the change applies straight away - no checkout at all.

   Only clinics without an active subscription (a trial with no payment method, or one that was cancelled) go through Razorpay checkout, and only once.

4. 4

   You'll see You're on <plan> now and the new limits apply at once. Your next monthly bill is at the new rate.

Downgrading

Moving to a cheaper plan is scheduled for your next billing date, not immediate - you keep everything you've paid for until the current period ends, and the smaller amount is charged from the cycle after that.

1. 1

   On Plans & Upgrade, click Downgrade - ₹X/month (or Downgrade to Free) on the plan you want.

2. 2

   Read the confirmation - it tells you the exact date your current plan runs until - and click Confirm Downgrade.

3. 3

   An amber Downgrading to <plan> banner appears. Changed your mind? Click Cancel Downgrade any time before that date.

Cancelling

You can cancel whenever you like - there is no notice period and no phone call to make. Open Settings → Subscription, and under Billing click Cancel subscription.

1. 1

   The first screen spells out exactly what happens: access continues to the end of the period you have already paid for, no further payments are taken, and your clinic data stays intact and exportable.

2. 2

   Tell us why you're leaving.

   One required question and a few optional ones. It is the only feedback we get from a clinic on its way out, and it genuinely shapes what we build next.

3. 3

   Confirm. We email you a written confirmation with the exact date your access ends.

Your last payment is not refunded - you keep the month you paid for instead. See the Refund Policy for the full terms.

Add-on credits

If you run low on teleconsultation minutes, WhatsApp messages or AI H-Credits mid-month, you can top up without changing your whole plan.

1. 1

   Open the Add-On Credits tab.

2. 2

   Pick a pack under Teleconsultation Minutes, WhatsApp Messages or AI H-Credits and click Buy Now.

3. 3

   Pay via Razorpay. The balance is added straight away and shows as a +N extra chip on your Overview meters.

If your subscription expires

A plan lapses if you cancel and let the period run out, or if a recurring payment keeps failing (Razorpay retries a failed charge before giving up). When it does, the portal is blocked by a full-screen notice. As the admin you'll see Subscription Expired - Your <plan> plan has expired. Please upgrade or contact support to continue, with a View Plans & Upgrade button. Your staff and patients simply see a message asking them to contact the clinic administrator. Renewing on the same plan (or upgrading) restores access immediately.

You'll get email reminders before that point - the system emails the admin as the trial or paid period nears its end so a lapse never takes you by surprise. If anything about a charge looks wrong, email contact@hellohomeo.in and a person will look at it.

Purchase history

The Purchase History tab keeps a record of everything you've paid: a Plan Payments table (plan, whether it was an upgrade or a renewal, amount and date) and an Add-On Credit Purchases table (bundle, credits, amount and date). The Billing card on Overview shows the state that matters day to day: whether auto-renew is on, when the next charge lands and how much it will be.